INFO


TURN AROUND TIME

All items are designed and handmade by Tracey-Renee Hubbard in her San Francisco studio. While items are usually shipped within three business days, please allow up to two weeks for your items to be lovingly crafted.

 

SHIPPING AND HANDLING

Orders are placed in a stamped muslin bag, secured in bubble wrap and carefully packaged for shipping.

Domestic Orders ($5): Sent via USPS using First Class Domestic Shipping with tracking (5-10 business days).

International Orders ($15): First class shipping to most locations; tracking is not available (7-30 business days).

Please verify your shipping information before completing your purchase as we cannot be held responsible for incorrect addresses. 

When you place your order you will receive an order notification. Once your order is ready to ship you will receive a second email with a tracking number letting you know that your items are on their way. Tracking numbers generally take 24 - 48 hours to update after receipt of the ship notification. 

All communication will be sent using the email address that was provided during checkout; please be sure to check that email account.

PLEASE NOTE: Once your order has shipped, we are not responsible for lost or stolen packages that USPS lists as "delivered". Please track your package on www.usps.com and/or consult your local USPS Post Office

 

RETURNS

At this time we do not accept returns and/or exchanges. We take every measure to ensure you receive a beautifully handcrafted item.

We are happy to provide you with all the product details you need before you make your purchase. Kindly use the contact form to ask questions prior to making your purchase. Be mindful that colors vary from monitor to monitor, while we take great care to accurately photograph items there my be slight color variations. 

In the event that there is a functional issue with your order, please use the contact form to let us know and we will do our best to repair the problem or resolve the issue.

 

CARE

Please handle your jewelry with care and store it in the provided muslin bag when not in use. To extend the protective coating on wood components  and protect the glass beads, we recommend that you keep them dry and avoid exposure to oils/lotions, makeup, hair products and cleaning agents. These substances may contain ingredients that will alter the color finish of your jewelry.

 

MATERIALS

Generally the materials used to make each piece of jewelry are included in the product description. Unless otherwise noted, all of the metals are made of a base material with gold or silver finish. 

 

WHOLESALE ORDERS

If you would like wholesale information please use the contact form to submit a request.

 

PAYMENT INFORMATION

We accept all major credit cards via our secure checkout service. We do not store any credit card information on our servers. In accordance with the law, applicable taxes will be charged on each purchase.

 

PRIVACY POLICY

All the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned. We respect the right of users to remain anonymous and will not knowingly disclose user information unless directed by a court of law.